Shipping / Refund policy
Processing time:
Since most things are custom made, they are made to order. Depending on the amount of orders that come through from customers, wait times for an item can take 2-3 weeks until they are shipped. After the item is made it is then usually shipped within 2-3 days of completion.
Orders are fulfilled in the sequence that they are received. This prevents a customer from getting their item pushed back in the production line. This ensures fair and proper treatment of all customers.
Orders are fulfilled in the sequence that they are received. This prevents a customer from getting their item pushed back in the production line. This ensures fair and proper treatment of all customers.
| Standard Shipping | $49.00 and up | Free |
|---|---|---|
| Fedex : 8-15 days ( RECOMMENDED ) | $49.00 and up | $19.90 |
| FEDEX EXPRESS (2-9 days) | $0.00–$48.95 | $24.90 |
| FEDEX PREMIUM (1-6 days) | $49.00 and up | $34.90 |
| ARAMEX: (4-12 days) | $1.00 and up | $19.90 |
The time w need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 5-14 business days
Europe: 2-12 business days
Australia, New Zealand and Oceania: 10-17 business days
we will do the best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Returns & exchanges
We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
We don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective,we can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
We will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)